Our frequently asked questions help answer many of the questions and concerns we receive from new patients before the first visit regarding services, insurance, billing and processes.
An initial evaluation is considered your first visit as a patient of our clinic. The initial evaluation is a detailed visit with your physical therapist to determine a plan of care to best treat your condition. Often this includes a conversation about your condition, health history and goals. These visits often include stretches and exercises. Following your initial evaluation, you will work with us to schedule your next visits to help you get back to doing life better.
This depends on your individual needs. You and your therapist will develop a treatment plan together. This usually consists of two to three visits per week depending on your condition.
Physical therapists are movement experts who work with patients to enhance quality of life with exercise, hands-on care and education. Physical therapists, after making a diagnosis, create personalized care plans to improve mobility, manage pain and chronic conditions, recover from an injury and prevent future injuries. Physical therapists treat people of all ages.
Physical therapist assistants and certified occupational therapist assistants are licensed clinicians who work under the direction and supervision of physical therapists or occupational therapists. Like physical and occupational therapists, they help patients recover from injuries, regain movement and manage pain. Physical therapist assistants and certified occupational therapist assistants treat people of all ages.
Absolutely! We provide treatment services for pediatric therapy and can work closely with your physician, schools and early childhood intervention program. Our therapists have experience working with children of all ages.
Physical therapy, for some conditions, has been found to be as effective as surgery. Consider physical therapy before undergoing expensive and invasive surgeries.
The Centers for Disease Control and Prevention urges health care providers to reduce the use of opioids in favor of safe alternatives for long-term pain management. Physical therapy is a safe alternative. Physical therapy treats pain through hands-on care, movement and education.
Physical therapy and hand therapy can help with a wide variety of symptoms and conditions including but not limited to: ankle and foot pain, arthritis and joint pain, athletic injuries, Carpal Tunnel Syndrome, chronic pain, disc injuries, fall prevention and balance training, fibromyalgia, hand, wrist and elbow pain, headaches, hip and knee pain, low back and neck pain, mild stroke, nerve impingement, neurological rehabilitation, sciatica, shoulder pain, spine conditions, sprains and strains, stenosis, tendonitis, tennis or golfer’s elbow, temporomandibular joint and jaw pain, vestibular therapy, women’s health and worker’s compensation injuries.
We are here to help! Please let your physical or hand therapist know of any other issues or new injuries. We work on the entire body, so chances are we can help you. If physical or hand therapy is an option for treating your new condition, we may modify your current plan of care to accommodate your new injury. Or we may establish a separate plan of care to address the other condition(s). We’ll work with you to determine the best path to get you better.
Physical and hand therapists’ end goal is for patients to get to the point where you can maintain on your own. In order to do that, they will push you beyond your comfort zone a little bit. Physical and hand therapists will encourage you to go beyond what you think you can do to help you get back to being independent. Most people only go to therapy a few times each week. Stretching and strengthening exercises need to be done almost daily to get the improvement you need. Your physical or hand therapist will work with you to develop a home exercise program. And yes, therapists can tell if someone is doing their home exercises or not.
Physical therapy and hand therapy take patience and perseverance. Different injuries and tissues require certain amounts of time to repair themselves. Trying to speed up the process increases your risk for re-injury. Physical therapy and hand therapy are not a quick fix and if you want lasting results you need to see the program through to the end.
Physical therapy deals with the entire body and physical therapists focus on walking, balance and overall strength. Occupational therapy specializes mainly in the upper extremities, arms and hands and is very task-oriented and focuses more on fine motor skills, memory exercises and cognitive strategies. It is common for both physical therapists and occupational therapists to work with doctors, nurses, social workers, speech or recreational therapists. We have both physical therapists and occupational therapists on our staff.
Dress comfortably so you are free to move. Typically, patients wear shorts to loose pants, that allow for movement. Shoes should be supportive, such as a good-fitting pair of walking or running shoes.
You can expect to be talking with your physical or hand therapist about your overall health, the specific condition you are being seen for, your home or work environment, your health habits and activity level and your leisure and recreational interests. Your therapist will complete an examination, which might include evaluating your strength, flexibility, balance, coordination and posture. Your therapist wants to help you to be as active and independent as possible. Together, you and your therapist will determine goals for your physical or hand therapy.
If you have any questions for your physical or hand therapist, write them down and bring them with. Please arrive 20 minutes early to your first appointment to fill out the new patient paperwork. Please bring your insurance card and ID as well.
For your first appointment, please bring your photo ID, your insurance card, a list of your current medications and any completed paperwork that you received prior to your appointment.
We have many appointment times to fit your schedule. We are open Monday through Friday and start seeing patients as early as 7 a.m. We can see patients over the lunch hour and have our last appointment scheduled for 5:30 p.m. Give us a call and we can usually schedule you within the next 1 to 3 days.
While insurance policies may require you to visit a primary care provider first or limit your access to preferred providers only, all 50 states and the District of Columbia allow you to contact a physical therapist without a physician’s referral. You have the right to choose your own physical therapist. You are not obligated to receive physical therapy in any specific facility.
We accept cash, check, credit card (Visa, MasterCard, American Express, Discover), health savings account (HSA) cards and CareCredit.
We bill the motor vehicle insurance. If the motor vehicle insurance doesn’t cover the costs (for example, the medical pay is exhausted), then we will bill your health insurance. You may still be liable for any unpaid amounts.
If worker’s compensation does not cover all costs (for example, worker’s compensation deemed the condition wasn’t caused by performing work duties), then we will bill your health insurance. You may still be liable for any unpaid amounts.
If you do not have insurance or if we are out-of-network (which means we do not have a contract with your insurance carrier), then please inquire about our cash-pay program.
This varies by state. For CO Medicaid, we bill Medicaid directly and physical therapy is a covered benefit. Please refer to your member handbook for specific details.
First determine if you have Medicare Part B coverage. Part B coverage is how physical therapy is covered. Part A does not cover outpatient physical therapy. Medicare Part B always has a deductible. Once that deductible is met, then patients are responsible for 20% of their bill (co-insurance). Medicare does not have an out-of-pocket maximum. If you have supplemental insurance with Medicare, please check your policy for details.
It all depends on insurance and the patient’s specific plan with the insurance carrier. Often, there is a deductible that must be met first before insurance makes a payment for your visits. Deductibles vary greatly across plans. After the deductible is met, patients may be responsible for paying a certain dollar amount for each visit (co-pay) or percentage of the total cost of each visit (co-insurance), until the out-of-pocket amount is met. The out-of-pocket amounts vary. Please check your insurance for details.
It is our policy to bill your insurance carrier as a carrier as a courtesy to you. Our practice is committed to providing the best treatment possible, and we charge what is reasonable and customary for our area.
We accept most major insurances including Medicare, Medicaid, AARP Medicare Solutions, Anthem BCBS, Cigna Healthcare, CorVel Healthcare, First Choice Health Network – Big Sky, First Choice of the MidWest, HealthNet Federal – Tricare West, Medrisk, Railroad Medicare, United Healthcare, most worker’s compensation and motor vehicle insurances and many more. To find out if we accept other insurance providers, please contact one of our clinics.
A share of the payment you make per visit. This amount is a percentage (such as 20%) you pay for each visit.
A payment you make in addition to the payment made by health insurance. This is a set amount you pay per visit (such as $25 per visit).
A specified amount you pay before an insurance company will pay on your visit. You are responsible for the full amount of each visit until the deductible is met.